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Customers & wallet

ro•••ie

Customer since 4 Oct 2026

On hold · points account
The CM Points account is on hold
A correction took the balance to -800 CM Points, so the points account was frozen: it can't earn or spend. Bring it back to 0 with an approved correction, then unfreeze it.

CM Points balance

-800

Company A. Read from the ledger; nobody can edit it. Changes are two-person corrections.

Profile (masked)

What the customer gave us, masked.

Username
ro•••ie
Email
ro•••@gmail.com
Confirmed
Mobile
+60 19-••• •612
Wallet PIN set
Yes
My QR phones
1 phone(s)
Signed up
4 Oct 2026
Last seen
6 days ago

Actions

Each one is recorded with your name and reason.

Corrections need two different Management users, each signed in with two-step login (a code from an authenticator app). The two-step sign-in screen isn't built yet, so on the live system these will answer “two-step login needed” until it is.

Corrections

Two-person reversals and adjustments for this wallet.

  • WCR-000006Reversal−840CM PointsApproved

    This bear was not won at our machine (CCTV).

    Proposed by Farah · 15 Oct 2026, 6:00 pm · entry #1 · approved by Mr Tan

Alerts about this customer

  • High: Balance below 0 after a reversal: wallet frozenOpen · 16 Oct 2026, 11:10 am
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Wallet entries (3)

The ledger is append-only: a mistake is fixed with a new entry, never by editing.

3 entries · net −800 CM Points

Wallet entries (3)
WhenTypeCM PointsBalance afterOutlet · staffNote (customer sees it)Actions
16 Oct 2026, 11:10 am#3 · WCR-000006Reversal−840CM Points-800Farahapproved by Mr TanThis bear was not won at our machine (CCTV).
6 Oct 2026, 5:00 pm#2 · RDM-KLCC01-000241Exchange−800CM Points40Suria KLCC · Mei—
6 Oct 2026, 4:15 pm#1 · BBK-KLCC01-000102Buy-back+840CM Points840Suria KLCC · Mei—Reversal WCR-000006
  • 16 Oct 2026, 11:10 am#3 · WCR-000006
    Reversal
    −840CM Points
    Balance after
    -800
    Outlet · staff
    Farahapproved by Mr Tan
    Note (customer sees it)
    This bear was not won at our machine (CCTV).
    Actions
  • 6 Oct 2026, 5:00 pm#2 · RDM-KLCC01-000241
    Exchange
    −800CM Points
    Balance after
    40
    Outlet · staff
    Suria KLCC · Mei
    Note (customer sees it)
    —
    Actions
  • 6 Oct 2026, 4:15 pm#1 · BBK-KLCC01-000102
    Buy-back
    +840CM Points
    Balance after
    840
    Outlet · staff
    Suria KLCC · Mei
    Note (customer sees it)
    —
    Actions
    Reversal WCR-000006